FAQ

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Web Hosting Frequently Asked Questions (FAQ)

Getting a website for your business can be a confusing experience

Wehost Internet service has produced this informative tutorial to assist you in your businesses entrance  into the World Wide Web.

What is a website?
How is a website hosted?
More about hosting
Why are some websites slow to load?
What about domain names?
How often will my website need updating?
What are search engines and do I need to use them?

Why choose Wehost Internet Services?
How do I contact Wehost Internet Services?
Can I change from my present hosing company to Wehost?
How much does it cost to use the e-mail to fax gateway ?

What is a website?
A website is a collection of pages linked together by html code scripts and is produces using text Graphics video and other multi media elements..
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How is a website hosted?
To make your website visible on the Internet you need to have your website linked to a  domain name  e.g.  http://www.wehost.co.nz  this address is assigned to a server on the internet. The server could be at your business or hosted by a third party server provider.
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More about hosting
Choose your hosting carefully. What sort of support is offered? are the servers backed up on a regular basis ? Is the server's software updated with the latest patches?
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Why are some websites slow to load?
Some websites are very complex with a lot of graphics flash movies advertising and some are hosted overseas. this can contribute to a slow loading page. Additionally some companies offering low cost internet access use overseas based servers and significant delays in accessing  websites can occur during peak times or when  the internet is being compromised by server attacks.

Server speed is important and Wehost uses N.Z. based servers with  high specifications, each server is monitored 24/7 and all servers are housed in a data centre with full power redundancy. All servers are backed up daily, and have dual internet connectivity, and full redundancy, in short we have covered every base to ensure that your site is available to your visitors as much as possible, and should something ever happen, we use on-site technical support.

A big turnoff for your prospective customers is that they have to stare at a screen while a large graphic or slow website is loaded.  Wehost Internet Services use large graphics and movies very sparingly and usually give your customers they choice to load them.  Our other web graphics are optimized for the web so that they load in a minimum of time.
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 What about domain names?
Your domain name is separate to your website. Wehost can obtain your domain name for you and YOU or a person or legal entity  nominated by you will be the OWNER of that domain name. Wehost Internet Services can also organize the annual renewal of your domain name.  
 
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How often will my website need updating?
This will depend on the type of website you have

However important contact  information prices or changes in advertised products  or services should be updated as these changes occur.  Wehost Internet Services recommend an annual review of your website.  We can take care of these updates for you if you wish.
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What are search engines and do I need to use them?
Depending on your website's content a search engine can be very beneficial in helping your potential customers locate you.


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Why choose Wehost Internet Services?
@wehost we pride ourselves on low prices and excellent service.
We provide a very cost effective way to get you an online presence.

You will find our prices are easily the most competitive on the market.
We provide a personal, friendly service.

Our websites have some unique features not found on other websites.
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How do I contact Wehost Internet Services?
We prefer correspondence by email.  In most cases you will receive a reply by email within a few hours on a working day.  However if you prefer you can Telephone or fax us using the contact details on the home page of this website. You can also make an appointment to visit our office.
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Can I change from my present hosting company to Wehost?
If you own the copyright of your website then YES No problems.

If you do not own the copyright then you will need to seek permission
of the copyright holder to have your website hosted by us

If you want to transfer you existing website and domain name, then please email us with your domain name, domainz or hosting company username and password, your real e-mail address e.g. yourname@yourisp.co.nz, and the current FTP details of your existing website if any.
We will advise you of the ongoing costs.
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How much does it cost to use the e-mail to fax gateway ?
Access to our e-mail to fax gateway is  currently $15.00 per month.
Faxes sent to the Hamilton free calling area cost .20c per page.

 Faxes sent out of the Hamilton free calling area depend
 on the toll rate to your area. Please contact us for a quote.

Billing.
We have Two Options
1/ You are billed monthly and your account will include your previous months faxes.

2/ You have your fax billing included with your hosting fee's. The cost of the service is reduced to $12.00 per month and you will need to prepay your account $30.00 to cover the cost of faxes sent during your billing period. Additional faxes are billed with your next hosting account.
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